Windocks Privacy Statement
Last updated: January 26, 2022
At Windocks, we take the privacy and security of your information seriously. This privacy statement (“Privacy Statement”) will explain how Nirvaha dba Windocks ("Windocks", "we", "our", "us") handles your personal data. "Personal Data," as used in this Privacy Statement, is information that identifies or can reasonably be linked directly or indirectly to an identifiable person. The privacy practices and standards detailed in this Privacy Statement apply to all data subjects globally, unless specifically noted otherwise. In particular, this Privacy Statement will touch on the following sections:
- What Personal Data does Windocks collect about me?
- What Personal Data is Not Collected by Windocks?
- How does Windocks use my Personal Data?
- With Whom does Windocks share my Personal Data?
- How does Windocks Secure my Personal Data?
- What are my rights and choices regarding Personal Data?
- California Privacy Rights
- Other important privacy information
This Privacy Statement applies to the Windocks website ("Website") and additional software products and services; collectively "Services."
What Personal Data does Windocks collect about me?
The categories of Personal Data collected by Windocks change depending on the Services you use and whether those Services are free or paid. We have described below which Services correlate with the processing in each Personal Data category.
Information You Provide Directly
We collect the Personal Data you provide to us, for example:
Marketing Contact Information: If you request Windocks to contact you, or sign up for marketing materials or events, Windocks may collect information such as name, address, email address, telephone number, company name, and size of company. This may be collected through the Websites as well as through the use of the Services.
Licensee Information: We collect licensee name, email address, and similar information associated with the individual that receives a license key for the Services.
Payment Information: If you purchase a paid subscription from Windocks, we will collect payment information from you that may include your name, billing address and credit card or bank information. We may also use your credit card information to verify your identity and prevent abuse of our pipelines. Please note that Windocks does not directly process or store your entire credit card number, but we do direct that information to our third-party payment processors for processing.Customer Support and Professional Services: If you contact Windocks customer support or receive professional services, we will collect information about you related to your account and to the requests you are making or the services being provided. Customer Support information is collected through the Websites, email, and the chat functions of videoconferencing technologies.
Call Recordings: We may record and transcribe sales calls hosted on various videoconferencing technologies to enable our sales and support teams to share conversational insights, create training and presentations, and improve their internal processes.
Other Content You Submit: We may also collect other content that you submit to our Services. For example: feedback, comments and blog posts, or when you participate in any interactive features, surveys, contests, promotions, prize draws, activities or events. When you participate in interactive channels, we may collect and process information for demographic analysis. Such collection is not tied to any specific products, but may be collected through the Websites.
Information About Your Use of the Services We Collect Automatically
We may collect certain Personal Data automatically through your use of the Services, for example:
Device Information and Identifiers: When you install Windocks software in conjunction with the use of our Services, we may collect information about your device, which may include: device type, your device operating system, browser type and version, language preference, IP address, hardware identifiers, and mobile IDs.
Subscription Data: We may automatically collect information about the number of active images, containers, database size, users, groups, and IP address.
Services Usage Data: We may automatically collect Services Usage Data. Services Usage Data is broken into two categories: Optional Data and Operational Data. Optional Data is aggregated metrics regarding activity and feature usage that provide insights into the success of features. Operational Data is aggregated metrics that track how value is delivered through the use of the Services and provide insights into optimal customer implementation. Both categories of Services Usage Data can be tied to the license key, but the information does not contain any other individual user data.
Website Usage Data: When you visit our Websites, we automatically log information about how you interact with the sites, such as the referring site, date and time of visit, and the pages you have viewed or links you have clicked.
Email marketing: When we send you emails, they may include technology such as a web beacon, that tells us your device type, email client, and whether you have received and opened an email, or clicked on any links contained in the email.
Buttons, tools, and content from other companies: The Services or Websites may include links or buttons to third-party services such as LinkedIn and YouTube. We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, some information from your browser may automatically be sent to the other company. Please read that company’s privacy statement for more information.
Information from Third-Parties and Partners
We may collect Personal Data from other parties in the following ways:
Vendors and Partners: We may receive information about you from third-parties such as vendors, resellers, partners, or affiliates. For example, we receive information from our resellers about you and your orders, or we may supplement the data we collect with demographic information licensed from third-parties in order to personalize the Services and our offers to you. Likewise, our sales, marketing, and recruiting teams may receive access to third-party databases containing information to enrich business contacts and other corporate data, or we may receive social listening data from companies that monitor public posts.
Other users of the Services: Other users of the Services may provide information about you when they submit issues and comments, or we may receive information when you are designated as a representative or administrator on your company's account.
When you are asked to provide personal data, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain products or features, those products or features may not be available or function correctly.
What Personal Data is Not Collected by Windocks?
Windocks does not intentionally collect sensitive Personal Data, such as social security numbers, genetic data, health information, or religious information. Although Windocks does not request or intentionally collect any sensitive Personal Data, we realize that users might transmit this kind of information to Windocks in some other way.
Windocks does not intentionally collect the Personal Data of individuals that are stored in users' communications or other free-form content inputs to our Websites. If Personal Data is stored in a a communications or a Websites content input then the user is responsible for its processing.
If you are a child under the age of 13, you may not have an account. Windocks does not knowingly collect information from, or direct any of our Services to, children under 13. If we learn or have reason to suspect that a user is under the age of 13, we will close the child's account.
How Does Windocks use my Personal Data?
Windocks uses your Personal Data for the following purposes:
- To identify and authenticate your access to the Services and provide you with the Services you have requested;
- To process your payment for the Services you have purchased;
- To understand how our Services are used and to improve our Services;
- To provide personalized experiences;
- To conduct user research and development;
- To send you important information about the Services;
- To send you information you have requested;
- To send you advertising, marketing content, offers, promotions, newsletters, surveys or other information;
- To provide you a forum to comment on or discuss the Services;
- To create digital productions and manage events;
- To provide trainings and learning opportunities;
- To enable partners to register and track deals;
- To respond to your requests for customer support;
- To improve the security of and troubleshoot our Services, as necessary to perform the contract governing your use of our applications or to communicate with you;
- To detect, prevent, or otherwise address fraud and abuse to protect you, Windocks, and third-parties;
- To enforce the legal terms that govern our Services;
- To comply with our legal obligations;
- To protect the rights, safety and property of Windocks, you, or any third-party; and
- For other purposes, for which we obtain your consent.
Legal Basis for the Processing of your Personal Data
Legitimate Interests: We use your Personal Data for our legitimate interests, such as to provide you with relevant content, communicate with business leads, improve our products and services, and for administrative, security, fraud prevention and legal purposes. You may object to the processing of your Personal Data for these purposes at any time.
Consent: We may use your Personal Data, with your consent, for specific purposes such as marketing, surveys, call recordings, and research. You may withdraw your consent for the specific purpose or object to the processing of your Personal Data at any time.
Compliance with a Legal Obligation: We may use your Personal Data in connection with legal claims, regulatory compliance, and audits.
With Whom does Windocks share my Personal Data?
We may share each of the categories of Personal Data we collect with the types of third-parties described below, for the following business purposes:
Sharing with Managed Accounts and Administrators: If you have created a Windocks account with your corporate email address, we may share your Personal Data with your Company if your Company enters into a commercial relationship with Windocks. If this happens, then your use of the software and your account is subject to the terms and any data protection agreement between your Company and Windocks.
Sharing with Service Providers: We share your Personal Data with our service providers. These are companies who provide services on our behalf, such as hosting our Services, marketing, advertising, social, analytics, support ticketing, credit card processing, security and other such similar services. These companies are subject to contractual requirements that govern the security and confidentiality of your information.
For example, we use analytics providers, such as Google Analytics, to help us understand the operation and performance of our Services. To learn about how Google uses and shares data it collects through its services, please visit https://www.google.com/policies/privacy/partners/. In addition, please visit our Sub-Processors page to see the list of our Sub-Processors that we use in order to provide customer support and host the Services.
Sharing with Partners and Resellers: Windocks works with third-parties who provide sales, consulting, support and technical services for our Services. Where permitted and with your consent (if required), we may share your data with these partners and resellers.
Sharing for Fraud and Prevention Abuse: We may share your information when we have a good faith belief that the disclosure is necessary to prevent fraud, abuse of our services, defend against attacks, and to protect the safety of Windocks and our users.
Law Enforcement: Windocks may disclose Personal Data or other information we collect about you to law enforcement if required in response to a valid subpoena, court order, search warrant, a similar government order, or when we believe in good faith that disclosure is necessary to comply with our legal obligations, to protect our property or rights, or those of third-parties or the public at large.
Merger or Acquisition: We may share your Personal Data if we are involved in a merger, sale, or acquisition of corporate entities or business units. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of your Personal Data, and we will notify you on our website or by email before any transfer of your Personal Data.
Sharing Personal Data across national borders
Information we collect will be stored and processed on our servers in the United States. Our employees, contractors, affiliated organizations, service providers, and sub-processors that process Personal Data may be located in the United States or other countries outside of your home country. If you reside in the EEA, United Kingdom, or Switzerland, and we transfer information about you to a jurisdiction that has not been found by the European Commission to have adequate data protections, we will use available safeguards and legal mechanisms to help ensure your rights and protections, including using Standard Contractual Clauses or obtaining your consent.
How does Windocks Secure my Personal Data?
We work hard to protect your Personal Data. We employ administrative, technical, and physical security controls where appropriate, to protect your information.
In order to protect your Personal Data, Windocks will only retain your Personal Data for as long as your account is active or as needed to perform our contractual obligations, provide you the Services, comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.
Windocks reserves the right to delete inactive accounts and associated content. Windocks may deem an account, project, or namespace inactive based on various criteria, including, but not limited to, the account creation date and the date of the last subscription payment. Windocks encourages you to keep your subscriptions to the Services active to avoid the risk of being deemed inactive.
What are my rights and choices regarding Personal Data?
You have the right to access, correct, restrict or delete your Personal Data. While these rights may vary by jurisdiction, Windocks provides you with the same rights and choices, no matter where you live. We provide these rights free of charge unless your requests are manifestly unfounded and excessive.
You may exercise your choices and rights as follows:
To opt out of email marketing: You may opt-out of email marketing by clicking the “unsubscribe” link located at the bottom of any marketing email you receive. You may continue to receive transactional email messages about your account and the Service after you have unsubscribed.
Request a copy of your information: You may request a copy of the Personal Data that Windocks has about you by using the Personal Data Request form.
Update your Information: If you already have an account, you may update or alter your user profile information by using the Personal Data Request form.
To delete your Account: If your intention is to delete your Personal Data across all systems, including your account, you need to fill out a Personal Data Request form.
To inform your Supervisory Authority: In the unlikely event you disagree with our handling of your request, you have the right to file a complaint with the competent supervisory authority in your jurisdiction.
California Privacy Rights
If you are a California resident, please visit the Windocks California Privacy Notice for a specific description of your privacy rights and collection practices under the California Consumer Privacy Act.
Other important privacy information
Windocks may change its Privacy Statement from time to time. When we do, we will update the date at the top of this Statement. If we decide to make a significant change to our Privacy Statement, we will post a notice of the update on the homepage of our Website. We may also provide notification via email of any material changes to our Privacy Statement.
Your information is controlled by Windocks. If you have questions or concerns about the way we are handling your Personal Data, please email us with the subject line "Privacy Concern" at DPO@windocks.com.